Cancellation Policy

Last updated: 4 November 2026

1. Cancellation by you

• You can cancel your order free of charge before it is dispatched. Log in to My Account and cancel it, or email info@rocioindustries.com or WhatsApp +91 89806 66070 with your order number.
• Once the order has been dispatched, it cannot be cancelled. You may refuse the delivery, but for prepaid orders the forward and return shipping charges will be deducted from your refund.
• Repeatedly refusing COD orders may lead to COD being disabled for your account.

2. Cancellation by us

We may cancel an order, fully or partly, if:

• the product is out of stock or discontinued;
• there was a pricing or listing error;
• the delivery address is not serviceable;
• we cannot verify the order, or suspect fraud or misuse of offers.

We will inform you if we cancel your order. Any amount already paid will be refunded in full.

3. Refund timelines

• Prepaid orders: refunded to the original payment method within 5–7 working days of cancellation.
• COD orders: no payment is collected, so no refund is needed.

4. Wholesale and distributor orders

Cancellation of B2B orders is governed by the agreed purchase order or distributor agreement.