Grievance Redressal

Last updated: 4 November 2026

We want every customer to be happy with Rocieo. If something has gone wrong, please tell us and we will work to fix it quickly. This page sets out how complaints are handled, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Step 1: Contact customer care

Most issues, such as delivery delays, damaged products, refunds or order changes, are resolved fastest by our customer care team:

• Email: info@rocioindustries.com
• Phone: +91 89800 02282
• WhatsApp: +91 89806 66070
• Hours: Monday to Saturday, 10:00 AM – 6:00 PM (except public holidays)

Please share your order number, a description of the issue and any photos or videos.

Step 2: Grievance Officer

If your issue is not resolved to your satisfaction, or you wish to raise a formal complaint, contact our Grievance Officer:

Mr. Prakash Sadhu
Designation: Customer Care Executive
Rocieo Industries Limited
901, Abhijyot Square, behind Bhaskar House, S.G. Highway, next to Vodafone Building, Vastrapur Station Road, Makarba, Ahmedabad, Gujarat – 380054, India
Email: fmcg@rocioindustries.com
Phone: +91 89806 66070

Our timelines

• We will acknowledge your complaint within 48 hours of receiving it.
• We will resolve your complaint within one month of receiving it.
• You will get a complaint reference number to track progress.

Further options

If you are still not satisfied, you may contact the National Consumer Helpline by calling 1915 or visiting consumerhelpline.gov.in, or approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.