Frequently Asked Questions

Orders & payment

How do I place an order?

Browse our products, choose the pack size, click Add to Cart and go to checkout. You can check out as a guest or create an account to track orders easily.

Which payment methods do you accept?

UPI, RuPay, Visa and Mastercard debit and credit cards, net banking and wallets through our secure payment partner Razorpay, and Cash on Delivery (COD) at most PIN codes. COD orders carry a handling fee of ₹40 (Ahmedabad), ₹80 (rest of Gujarat) or ₹120 (rest of India), shown at checkout.

Is it safe to pay online?

Yes. Payments are processed by Razorpay over encrypted connections. We never see or store your card details or UPI PIN.

Will I get a GST invoice?

Yes. A GST invoice is sent with every order. Businesses can enter their GSTIN at checkout to claim input tax credit.

Shipping & delivery

Do you deliver all over India?

Yes, we deliver to most PIN codes across India. Serviceability and COD availability are checked at checkout.

How much is shipping?

Delivery is free on orders of ₹500 and above. A small shipping charge applies to smaller orders and is shown at checkout.

How long will delivery take?

Orders are dispatched within 24–48 working hours and usually arrive in 2–8 working days, depending on your location. See our Shipping & Delivery Policy.

How do I track my order?

You will receive a tracking link once your order is shipped. You can also use our Track Order page.

Returns & refunds

Can I return a product?

As our products are food items, we cannot accept returns of opened products or change-of-mind returns. If your product arrives damaged, wrong, expired or with a quality issue, contact us within 48 hours and we will replace it or refund you. See our Return & Refund Policy.

How long do refunds take?

Approved refunds are processed within 5–7 working days to your original payment method, or by bank transfer/UPI for COD orders.

Can I cancel my order?

Yes, free of charge, before it is dispatched. See our Cancellation Policy.

Products

Are your products natural?

We use carefully selected ingredients and quality-checked processing. Full ingredient details are printed on each pack and listed on each product page.

What does “gamma-treated” mean?

Gamma treatment is an approved food-processing method used to reduce microbes and improve shelf life. It does not make food radioactive. Products treated this way are labelled as required by FSSAI regulations.

How should I store the products?

Store in a cool, dry place away from direct sunlight, and keep the pack tightly closed after opening. Refer to the storage instructions on the label.

Where can I find the expiry date?

The manufacturing date and best-before date are printed on every pack.

Do your products contain allergens?

Allergen information is printed on the label. If you have a food allergy, please read the label carefully before use.

Business & bulk orders

Do you supply to shops, distributors and businesses?

Yes. Visit Become a Distributor or send a Wholesale / Bulk Enquiry for retailers, hotels, restaurants, caterers and corporate gifting.

Is there a minimum order quantity for wholesale?

Yes. Minimum order quantities depend on the product and are shared with approved wholesale customers.

Still have a question?

Email info@rocioindustries.com, call +91 89800 02282 or WhatsApp +91 89806 66070. We’re available Monday to Saturday, 10:00 AM – 6:00 PM.